Case Study

Reuse through third sector partnership in Pembrokeshire

Some of the ‘waste’ households generated includes things that still have use and value, in particular larger items such as furniture and electrical items. This bulky waste can be problematic for the householder to dispose of in a way that retains its intrinsic value.

The Collections Blueprint recommends local authorities provide a service for the collection of these materials, in a way that maximises their value. Partnerships with social enterprises, such as Pembrokeshire FRAME achieve this and also delivered wider benefits across the triple bottom line. 

Moving up the waste hierarchy


FRAME’s bulky waste collection service collected 505 tonnes in 2014/15

Bulky waste, such as furniture and electrical equipment, presents a particular set of challenges. These items can be difficult to move and typically have a lot
of embedded value. As a result, this requires a different approach to other waste, typically undertaken by a specialist reuse organisation.

Pembrokeshire FRAME is a social enterprise that has been combining the environmental benefit with adding social value for over 20 years. This has been through providing employment for people with health issues, as well as low cost furniture and white goods to people on a low income.

The organisation collects unwanted household items, as a charity and also under contract for Pembrokeshire County Council, and refurbishes them if necessary before selling them.

FRAME has three re-use depots, a civic amenity site in Haverfordwest where items that would usually go to land fill are broken up for recycling, and access to 67 acres of sustainable woodland in Scolton where it practices woodland management and commercial felling.

Working in partnership


In 2014/15 FRAME provided work practice and or training to 206 people

FRAME is contracted by Pembrokeshire County Council to collect bulky household items throughout Pembrokeshire on their behalf.

The current six-year contract, which started in April 2015, is worth approximately £158,000 per year but will increase soon to cover in ation and an increase in the minimum wage.

Customers are now charged £40 for the collection of up to 10 items, which has recently increased from £22.50. The rest of the collection cost, around £15.30, is subsidised by the council.

FRAME meets the council every month and provides them with a weekly report containing tonnages collected, percentages diverted from land ll and recycling destinations.

FRAME also has a service level agreement with PCC Community Team Learning Difficulties through which it provides opportunities for individuals with learning di culties or mental health issues to work and train in the reuse stores. It also has an informal unpaid contract PCC Community Mental Health Team to take clients.

Reducing the cost of waste

Reuse through third sector partnership in Pembrokeshire

In 2014/15 FRAME collected over 2091 tonnes of household waste, 83 per cent of this was recycled or reused

FRAME deals mainly in household items. Many of the goods received are collected by charity vans from people donating reusable goods or from house clearances, as the organisation has links to local estate agents.

The bulky waste collection service collected around 505 tonnes in 2014/15, 97 per cent of which was recycled or reused. Over 11,000 mattresses collected by FRAME for the local authority were recycled in the same year.

Approximately 33 tonnes of reusable items were also collected from Civic Amenity sites in the area. Reusable items are displayed in the showroom for sale, however, when items are not suitable for reuse as much as possible is recycled.

Electrical items such as cookers, fridges and freezers are degassed and recycled. Chipboard from furniture that can’t be refurbished is at packed and sent for chipping after which it’s used to produce fuel.

Adding value

Adding value

Unwanted old furniture is refurbished to better match current tastes

FRAME has several ongoing projects designed to increase the reuse of discarded furniture. Furniture collected in a poor state is sent to one of the many workshops on the premises where furniture is refurbished.

An on-site re-upholsterer restores armchairs and dining room chairs in need of repair. The foam is replaced and the chairs covered in brand new fabric, which the charity obtains at a discount. The reupholstered furniture is then sold in the shop.

‘Shabby chic’ furniture is created where items are in need of some TLC. Pieces are sanded down and painted with environmentally-friendly, chalk-based paint, which is also obtained at a discount, then waxed.

These are so popular that the organisation now accepts commissions to repaint the furniture of local residents and give them a new lease of life.

FRAME also receives commissions to make furniture from scratch from recycled wood. In 2014/15 FRAME raised £302,624.63 solely from the sale of second hand furniture.

Providing social benefit

Providing social benefit

In 2014/15 FRAME raised over £300,000 solely from the sale of second hand furniture

Furniture refurbishment training is just one way in which FRAME helps vulnerable people. Volunteers are also involved in woodland management, collecting and delivering furniture and serving the public on the showroom floor.

A total of 206 people received work opportunities in 2014/15 and 77 certi ed training courses were completed in the same year to develop a wide range of different skills. At present, 53 per cent of sta at FRAME are disabled or are considered to have a disadvantage in the work place.

FRAME also bene ts society through the provision of a ordable furniture. Pensioners and people in crisis or on bene ts get a discount on showroom items. Those referred from one of the statutory agencies receive whatever they need free of charge. This could be a whole house full of furniture.

In 2014/15, as well as diverting 1736 tonnes of bulky waste from land fill, FRAME provided support to more than 17 households in crisis and gave discounts to 607 households totalling nearly £8,000.

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